Shipping Information

At Glovegear Store, we understand that getting your equipment quickly and reliably is crucial for your training and gameplay. Our shipping options are designed with serious athletes in mind.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx Faster delivery with tracking
Free Shipping FREE (orders $50+) 15-25 business days after shipment EMS Budget-friendly option

International Shipping Note: We ship worldwide with the exception of some Asian countries and remote locations. Customs duties and import taxes are the responsibility of the customer.

Returns & Exchanges Policy

We’re committed to ensuring you have the right gear for your position. Our return policy is straightforward and fair, designed specifically for serious players who need equipment that performs.

Return Window & Eligibility

  • 15-Day Return Window: Returns must be requested within 15 days of delivery
  • Condition Requirements: Items must be unused and in original packaging with all tags and protective wrapping intact
  • Proof of Purchase: Original receipt or order confirmation required

Non-Returnable Items

Based on product analysis and hygiene considerations, the following cannot be returned:

  • Custom Gloves: Personalized or custom-fit gloves from our “Custom” menu category
  • Used Equipment: Any item showing signs of use, wear, or damage not present at shipping
  • Intimate Fitting Items: Products where hygiene prevents resale
  • Clearance Items: Specifically marked as final sale

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Order number and date
  • Item(s) to return (product name, size, quantity)
  • Reason for return/exchange
  • Preferred resolution (refund or exchange for specific product)
  • Your contact information

Step 2: Receive Authorization & Instructions

Within 1-2 business days, our equipment experts will:

  • Review your request
  • Send return authorization email if approved
  • Provide return shipping address and special instructions

Step 3: Package and Ship Your Return

Please ensure:

  • All items are in original packaging with tags attached
  • Include original packing slip or order confirmation copy
  • Use a trackable shipping method (insurance recommended for high-value items)
  • Ship to the address provided in your authorization email

Step 4: Processing by Our Team

Once we receive your return:

  • We’ll inspect items within 3-5 business days
  • Process your refund or exchange once inspection is complete
  • Send confirmation email with refund or exchange shipment details

Refund Information

Refund Timeline

  • Credit Card/PayPal: 5-10 business days after processing (depending on your financial institution)
  • Original Shipping Costs: Non-refundable, unless return is due to our error
  • Return Shipping: Customer’s responsibility, except for defective items

Refund Method

Refunds are issued to your original payment method:

  • Visa, MasterCard, JCB purchases refunded to the same card
  • PayPal purchases refunded to your PayPal account

Exchange Process

For exchanges:

  • Follow the same process as returns
  • Clearly state the product you wish to exchange for in your request
  • We’ll ship your new item once we receive and inspect the return
  • Any price differences will be charged or refunded accordingly

International Returns

For our international customers:

  • Return shipping costs are the customer’s responsibility
  • Customs duties and import taxes are non-refundable
  • Mark package as “Returned Goods” to avoid additional customs charges

Need Assistance?

Our equipment experts are here to help with any shipping, return, or exchange questions:

Email: [email protected]

Address: 2457 West Virginia Avenue, Greenfield Ctr., US 12833

Response Time: 1-2 business days

Note: This policy applies to purchases made directly through glovegearstore.com. For purchases through other retailers, please consult their policies.